Two extremely powerful words that can make someone feel moved to tears when they hear them.
A CLIENT I WORKED WITH HAD THIS EXPERIENCE THIS WEEK:
His boss asked him to develop a presentation for upper management and repeatedly asked him to make changes. Sometimes it was because his ideas didn’t always meet with hers and sometimes she had new ideas she wanted to incorporate. Not an unusual scenario, and he worked hard to get to the final product everyone was happy with.
His boss made a point to come to his office and look him in the eye and said
She went on to say how much she appreciated his effort and that she understood that it was not an easy task she asked him to do and what a difference this would make to their progress.
An average thank you would not typically make my client feel emotional. The surge of sentiment even surprised himself. OK, so he didn’t actually cry, but his eyes did tear up enough that his boss asked him if he was alright.
He explained to her that it was the first heartfelt expression of appreciation that he experienced coming from a boss in 6 years, spanning 3 different bosses.
THEY KEY WORD HERE IS HEARTFELT.
This boss conveyed her appreciation beyond the two words such that my client felt deeply appreciated and this meant the world to him to hear. Instead of a another generic “thank you for all your hard work” card, my client felt appreciated for all he contributes to the team.
Founder of Juice Inc., Brady Wilson has extensively researched what he refers to as our “feelings” economy. He says it is “where what’s felt counts. It’s not enough to declare support verbally: in today’s workplace, the only way to truly offer support is if your employees can feel it.”
In this season of gratitude, give some thought to how you say thank you so people can feel it.
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